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Consumer Reports

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Consumer Reports is a special group that helps people shop wisely.

Consumer Reports logo 2016
Consumer Reports logo 2016

It is an American nonprofit organization. This means it does not work to make a profit for owners. Instead, it works to help the public. They do many things like testing products and writing news stories. They also teach people about their rights. They want to make sure products are safe and work well. This work matters because it helps people save money and stay safe.

3612-FirstConsumerReportsAd-NewMassesv19n08-pg24
3612-FirstConsumerReportsAd-NewMassesv19n08-pg24

To keep their work honest, they follow strict rules. They do not take money from companies to write about them. They also do not use traditional ads in their magazine. To test a product, they use "secret shoppers." These people buy items at regular stores just like you would. They do not ask for free samples. This stops companies from giving them better items to test. Once they have the product, they take it to special labs.

Consumer Reports - product testing - auto test track in East Haddam, Connecticut
Consumer Reports - product testing - auto test track in East Haddam, Connecticut

Experts there use many tools to see how things work. They even use surveys to hear what members think.

The story of this group started a long time ago. In 1927, two men named F.J. Schlink and Stuart Chase wrote a book. This book helped start a movement to help shoppers. Schlink then started a company called Consumers' Research. In 1933, that company moved to New York City. Later, some workers there were unhappy with their pay. They decided to form a union. After they were fired, these workers teamed up with scientists and journalists. In February 1936, they started Consumers Union. This group eventually became the Consumer Reports we know today.

Over the years, Consumer Reports has changed the world in many ways. In the 1950s, they showed why seat belts are important for cars. They also shared research about the dangers of smoking. In 2000, they told Congress that some SUVs could roll over too easily. Because of this, new safety tests were made for all cars. They even helped pass a law in New York about repairing tech products. Today, they have more than five million members. Phil Radford is the leader of the group in 2025. They have published over 10,000 reviews so far.

You might recognize their work when you see safety labels. They use a color system to show how good a product is. Green means excellent, while red means poor. This makes it easy for anyone to understand the results. They also look at modern things like the internet. They help people protect their private data online. They even study how new tools like AI work to keep people safe from scammers. By testing everything from baby food to phones, they help us navigate a busy world.

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Consumer Reports logo 2016.svg
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