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Knowledge management

technology Maturity 11-13 Next article →

Knowledge management is a way for groups to use what they know to reach big goals. It focuses on how people learn, work together, and create new ideas.

knowledge spiral
knowledge spiral

Organizations use these processes to improve how they perform every day. This can help a company stay ahead of others or find better ways to do tasks. Large businesses, government agencies, and even nonprofit groups use these methods. They might use special departments for human resources or business strategy to manage this information. It is a way to make sure a group's shared wisdom is used well.

There are two main ways that this knowledge moves and works. One type is called explicit knowledge, which is information you can easily write down or share. The other type is tacit knowledge, which is knowledge you use without thinking, like a skill you have learned by feel.

knowledge spiral
knowledge spiral

A scientist named Ikujiro Nonaka described how these two types interact in a spiral. In his model, people take tacit knowledge and turn it into explicit knowledge. Then, people take that written information and turn it back into tacit knowledge through practice. This cycle helps everyone in a group keep learning and growing.

People have been sharing what they know for a very long time. In the past, people used apprenticeships, mentoring, and group discussions to learn.

knowledge spiral
knowledge spiral

As computers became more common in the late 1900s, new tools were created to help. These tools include things like intranets and digital databases that store information. The term "knowledge management" became very popular in the 1990s. This was around the time that Peter Drucker first wrote about "knowledge workers" in his 1954 book. Today, many universities even offer special degrees to teach this subject.

Many different experts and leaders have helped shape this field. In Sweden, a man named Leif Edvinsson became the world's first chief knowledge officer at a company called Skandia. This role helps an organization make the most of its intangible assets. Other important researchers include Ikujiro Nonaka, Hirotaka Takeuchi, Thomas H. Davenport, and Baruch Lev. In 2001, Thomas A. Stewart wrote a famous story about how important intellectual capital is to a group. There are now 27 different academic journals that publish research on these topics.

Groups usually pick one of two main strategies to manage their information. The first is called codification, which is a system-centered way of working.

knowledge spiral
knowledge spiral

This method focuses on storing facts in electronic databases so they are easy to find later. The second way is called personalisation, which is a human-centered way of working. Instead of just looking at documents, people talk directly to experts to learn from them. Both of these ways help people share what they know so the whole group can succeed.

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