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E-commerce

technology Maturity 9-11 Next article →

E-commerce is a way to buy and sell things online.

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People use the internet to shop for many things. You can buy books from a site like Amazon. You can also buy music downloads. This is often called digital distribution. E-commerce helps people save time and space. It is very helpful for busy workers.

There are different ways people trade online. Some people buy from a business. This is called business-to-consumer. Other people trade between two businesses. This is called business-to-business, or B2B. Some people even sell things to each other. This is called consumer-to-consumer.

Many companies use new tools to talk to customers. They might use a chatbot. A chatbot is a computer program that can chat with you. Some businesses use voice assistants too.

Many people now shop using phones. This is called m-commerce, or mobile commerce. In 2012, e-commerce sales reached over $1 trillion. It is a very big part of the electronics industry. It helps even small businesses reach people all over the world.

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